Delivery and Returns

Shipping

Items held in stock – please allow 2 working days for delivery by TNT (Typically next day for orders placed before 2.00pm.)

We strive to deliver from stock where we can, and extensive stocks are held for the more popular products, however it is impossible to stock every variation all the time, in this instance we can usually order on our suppliers and have your order here within 2 days.  We stock more of the long-lead time items for this reason.  In any event you can always E-mail or ring us for a prompt answer as to when we will deliver.

When you select an item type or quantity, the stock level for that item will appear.

We will always contact you and let you know if the delivery will extend beyond 4 days, but this is rare. If you are then unhappy about the delivery time, we will cancel your order at your request.

Please note, your credit / debit card will not be charged until we dispatch your items.

If you have any questions, please call us on +44 118 982 0402 or
e-mail experience@hificinema.co.uk

Returns Policy

14-DAY MONEY BACK GUARANTEE

We pride ourselves in making the effort to get it right first time. If you’re at all unsure about an item of interest, let us know and we’ll be happy to help in any way we can.

If you do end up with something that you’re unhappy with, simply return it within 14 days, in its original condition and packaging, and we’ll exchange it for something else or, if you’d prefer, give you a full refund less the postage.

We Regret that for reasons of hygiene we cannot accept returns of in-ear earphone / headphone products if removed from original packaging.

 

Shipping Costs

We strive to keep our shipping costs as low as possible and have negotiated good rates from our carriers.

We also have our own goods in transit insurance so that if the worst thing happens, we can replace your items with no cost to you.

For most items shipped to the UK our rates are as follows:

UK Shipping:

FREE delivery for all orders £149 or over.

Most items (Medium sized) £4.95 next-day delivery provided your order placed before 2.00pm Mon-Fri.

Small items – £2.99 Postage and packing

Large items (eg. projector screens or large floor standing speakers) £9.99 next-day.

Europe Zone

Most Items (Medium sized) £25 for 3-5 days service (usually Fed-Ex)

Small Items – £4.99 Postage and packing

Large Items (eg. projector screens or large floor standing speakers) £75  3-5 days service

nb. For shipments to the EU we charge 20% VAT so you will pay the advertised price on the webstore

For shipments outside the EU we remove the 20% VAT so you pay less than the advertised price.

Rest of the World

Most Items (Medium sized) £65 for 3-5 days service (usually Fed-Ex)

Small Items – £4.99 Postage and packing

Large Items (eg. projector screens or large floor standing speakers) £95  3-5 days service

For shipments outside the EU we remove the 20% VAT so you pay less than the advertised price.

Collect from Store

Always available free of charge – and you get a nice cup of coffee and get to see our showroom :-)

Invoices

We always send an invoice with the goods, with any relevant VAT included (Unless outside the EU).  If you would like an electronic (PDF) copy, just let us know by phone or e-mail.

This is in addition to any order acknowledgement we send you by E-mail.

Our UK VAT registration number is 887-1338-87